FAQ

*Where is my order ?

After logging in, you can check where your order is in my account/orders section.

*How can I exchange or return a product I purchased online ?

Within 14 days from the date you receive your order; You can create your return and exchange requests from the My Account tab after you log in to the site. Our team will contact you via email within 1 to 2 business days.

*Can I cancel my order ?

To cancel your order, you can create a request from the my account/support requests tab and send it to our team.

*What payment methods can I use ?

You can make your payments by bank transfer and credit card. You can make your credit card payments with iyzico assurance (Visa, Mastercard, Amex, Troy).

To pay by bank transfer, you can reach us from the phone or e-mail addresses on our Contact page.

*How can I use a promo or discount code for online shopping ?

You can enter your promotional or discount codes in the gift certificates section of the My Cart tab.

*Can I save a product I like ?

You can add to favorites from the product detail page, and access your favorite products that you have saved from the my account/favorites tab.

*I did not receive all the products in my order. What should I do?

To get support on the subject, you can create a request from my account/my support requests tab and send it to our team. Our support team will contact you via email within 1 to 2 business days.

*Items received are incorrect or defective. What should I do?

To get support on the subject, you can create a request from my account/my support requests tab and send it to our team. Our support team will contact you via email within 1 to 2 business days.

Can I change my address after purchase ?

To get support on the subject, you can create a request from my account/my support requests tab and send it to our team.

Will my invoice be sent with my purchase ?

Your e-invoice will be sent to you as an e-mail after shopping. In addition, your invoice will be delivered to you with your order. If you do not prefer the invoice to be sent with the order, you can specify it in the order notes.